APPLICATION FORM

FC TR POLICIES:

At FC TR we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 - 5 working days. This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All Trainers will be trained in customer service standards; will exhibit candidate friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our candidates.

Complaints

FC TR seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Managing Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our office.

Data Protection Statement

The information that you provide on this form will be used by FC TR to provide you training services. In providing this service to you, you consent to your personal data being included on a computerised database. We may also use or pass to certain third parties information to present or detect crime, to protect public funds, or in other way permitted or required by law.

Marketing Policy

From time to time we would like to contact you with course information, news and offers which we think you might find useful.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a Candidate is fully accessible to that person or body for review or editing by contacting the Managing Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the Burden of unnecessary paperwork.

Data Protection Act

Your sponsor will be informed of your results, progress and attendance unless your sponsor chooses not to receive this information

Terms and Conditions

• No refund will be given should you wish to cancel your training once it has commenced/ you have attended the induction. Administration fees of 50% will be applied should you wish to cancel your training before starting the program.
• All cancellations must be in writing by:
  Letter to: Future Connect Training & Recruitment, 4th Floor Office Suite, Lawford House, 4 Albert Palace, Finchley, N3 1QA
  Email: Support@fctraining.org and in each case, you must state your name, the course details and say that you would like to cancel your course.
• Students must complete their training within the term limit; failure to do so may result in an automatic conclusion of the contract.
• Students cannot downgrade once the training has commenced. They may do so, if they have not yet started the training.
• In case of missing payments or not abiding the payment plan, the student will be liable to pay the full outstanding plus any legal and incidental cost that may be incurred by the third party on behalf of FCTR.
• The work placement guarantee is for 4 – 6 weeks. It is on volunteer basis and starts within four weeks after the completion of your training course.
• After paying a deposit to secure a place with the program, you will have up to 4 weeks to start the training, otherwise the deposited amount will not be refunded.
• FC TR does not take any Responsibility for your personal items at the training centre. You are expected to keep your personal belongings safely.
• FC TR expects cleanliness from all our candidates. You shall be asked to clear your workstation before you leave the centre.
• FC TR has the right to use my picture and testimonials for marketing.
• All the above terms apply to all students willing to extend and/or book for individual courses.

Important Financial Information

• In case of missing payments or not abiding the payment plan, the student will be liable to pay the full outstanding plus any legal and incidental cost that may be incurred by the third party on behalf of FCTR.
• We use 3rd party finance vendor to give you 0% interest facility to spread the cost of the training, the agreement is between you and the 3rd party – as regulated by FCA we are only giving you the credit broking facility and are not part of any proceedings between you and/or the finance company.

By checking this I have confirmed that I have read all the policies, terms and conditions thoroughly and completelty agree to it.